OUR MISSION

 TO ALERT! TO WARN! AND TO ASSIST...

GREED AND LYING SHALL NOT PREVAIL! L E T - T H E M- K N O W !!

Recently we have contacted and submited and informed the editor at CANCUN TODAY (THE TOURIST NEWSPAPERS) and we encourage you to do the same!

follow these links To Contact:  http://www.cancuntodaynews.com/en/home/register.html 

and the editors at Topix Local news for Quintana Roo, Mexico  http://www.topix.com/topix/contact

SIPSE.com  News for Quintana Roo, Mexcio  Contact: http://www.sipse.com/corporativo/sugerencias  and click transalate at the top for english)

FRAUDULENT MIS-REPRESENTATIONS!

THE (90) M I N S C A M AT KRYSTAL CANCUN RESORT GET THE TRUTH AND STAY FAR FAR AWAY!!:

Emails sent to Us continously from others who have been and are being scammed by --> THE KRYSTAL INTERNATIONAL VACATION CLUB!

Febuary 18, 2012

We were truly grateful for following our 1st thoughts to do some research and to have found your

Websites which we found to be very informative during our brief stay at the Krystal Cancun Resort and presentation , we will forward this info! to another group in our organization who will be coming thru the Cancun International Airport in the next 2weeks and if there is anything else we can do let us know.

Cheers again.. Mr.Kelvin!

*****a@aol.com








January 30, 2012

Just wanted to update you that the Krystal vacation rental fraud is still happening. My husband and I flew into Cancun on January 21st for a one-week vacation at Club Med, Cancun. The next thing we knew, we were falling prey to the brainwashing at the Krystal hotel. When we tried to get away, more people arrived who kept hammering at us. We were finally presented with a deal we couldn’t pass up. When we got back to our resort and were able to think straight and do some research we realized we had been scammed. We immediately sent an email to the quality assurance person and one of the salespeople whose email addresses we had but received no response.

natalie.@ubm.com

HI , my name is tom shoemaker and I was lied to by the same group last year they said I would be paid for coupons if iI diden't use them ! they got to me for $3500.00
ts5858@hotmail.com

~The very same thing happened to me and my wife in October of 2009. My wife and I were intercepted at the airport by these very same people...the short and long of it is they gave us the very same pitch, even bringing in Raphael Septien the ex Dallas Cowboys field goal kicker to solidify the deal and make it sound legit. Please share with us any information you can as to whether you recouped your money, and if so, the steps you took beyond the the very informative letter you posted on this site...I only wish I had read it before my trip to Cancun. Please advise ASAP.. Thanks-Larry
larryallen2@allstate.com .


~Hello, What is your current situation. We were there last November and believe it or not have not rented a single week through RSI. We are supposed to pay our maintenance fee by Saturday to save money but I think I'm just going to let the week expire. Ray Rubio isn't writing me back believe it or not, so I called him today, got voicemail, no response yet. As I understand it, I am supposed to pay my maintenance fee so I can bank my week with RCI (not RSI) and thus get a week somewhere else. I am inclined to let it expire and hope to sell the rest. I'd be interested in your thoughts. Has squeaky wheel helped at all? I'd like to chat on the phone with you if you'd be up for that. I am available at_____ but am happy to call you too. Thanks, David and Erin Floyd Portland, Scammed by Rafael Septien, Ray Rubio and Brian TJ Jackson (of RSI) last November
defloyd@gmail.com


~Hi Do you have an update at all? We were there in Nov. 2008 and were scammed by the same folks...some different names. No rooms have rented (surprise) and now our first maintenance dues are owed. Please let me know. Thanks! Erin
erinuthomas@excite.com


~ We were victims of the same scam and wonder what your next step is? What can we be doing? Can we file a suit? Thanks.
audreyh53@sbcglobal.net


~Hi I am so fricking mad at this company because I was scammed into this bs timeshare crap over 6 years ago when my girlfriend and I went to Cancun. I experienced the same tactics and dishonest practices leaving a terrible feeling after our vacation knowing that we been lied to and had by these smooth sales people with fraudelent intentions. Certain things did not add up and we caught the salesperson...i forgot his name...in a lie also. Luckily I only paid half of the investment on my mastercard and they were collecting for the other half when Ray and Laura tried calling me for approval, which I disapproved. Thanks for detailing the experience here on the internet and letting ppl know that this is a true SCAM and not to go near this hotel. Cheers, Kevin Lee
kevinb_lee@shaw.ca .




~My name is Laura Grilo my husband and i were also scammmed by the krystal hotel timeshare we bought the timeshare 6 months ago and they promissed us we would be getting money on the rentals and so far nothing yet, we are so frustrated with all of this scam and want to get out of it. Our complaint is similar to yours, can you please tell us how you got out of it. thank you laura
lauragrilo@hotmail.com


~Thanks for the inquiry. We have retained The Owners Advocate to assist us with this issue. They are currently battling with NH Krystal, but there are so many complaints against them now that they to work through a dedicated law firm. It could be months! In the mean time, Bank of America is still supporting their fraudulant behavior and refuses to credit us back the money. Originally we thought that if we tried to resolve the issue prior to posting on all the complaint websites that they might be more inclined to settle. This is not the case so this weekend we will be posting on all recommended sites. Hopefully we get a positive resolution.


Best Wishes,


Crystal Parrott




~ Hello ..My name is Rhonda , My husband Kevin and I just returned from Cancun last week. Our story is almost identical to yours.After researching when we got back we were saddend to read so many of these stories online. Were you able to resolve this .If so how did you go about this ? Thank you for any assistance they you may offer. re323upton@att.net






~Hi My husband and I have just returned from Cancun and entered into the same deal. Thank you for posting your experience. We just returned late Tuesday night and were finally able to look in depth at the paperwork last night and do some research. We then found your complaint along with many others. We have not registered our weeks with Regal yet and we contacted Bank of America already last night as well as emailed Ray Rubio, Hans Syman and the rest of the gang. Thanks to you we have been able to get a much earlier start on fighting this and trying to get our contract cancelled. We are also considering legal council if they are unreponsive to our request. How has your experience been with trying to get out of the contract?Any other helpful hints? Thanks,
Nicole Sandberg
nikcschis@hotmail.com


~ Who all did you contact about getting your money back from Bank of America? May I see a copy of the email you sent Ray Rubio cancelling your timeshare..I would like to do the same...I fell victim to the same scam and would ask for any help you could offer.. Thanks Barron Key
bskey31@yahoo.com.


~Wow - I wish I would have read your letter before we got sucked into almost identical situation. I knew we shouldn't but they worked us pretty good and with their assurance that Regal would take care of renting the weeks it sounded good (too good to be true). We spoke to Regal 2 days after signing this agreement and were assured they would be able to rent our weeks no problem. No mention of them wanting money to do so. We got home and there was the packet waiting from Regal requesting MORE MONEY! I knew right then I had been an idiot. I have emailed Ray Rubio and no response. I have spoken with Valerie Black of Regal and oops she must have forgotten to mention they wanted more money($661 USD) ...after all she is only human she tells me and whats the big deal. PLEASE TELL ME IF YOU WERE ABLE TO RESOLVE THIS MATTER!!! We have put in a dispute with Bank of America. They obviously know there is an issue with this merchant (Krystal Intnl) and they continue to participate in this scam. Who do we get in touch with? Federal Trade Commission...US Attorney General...State Department? Anything you can let me know would be greatly appreciated. Thank you so much, Debbie North
north_d@bellsouth.net.


~ Hi I have purchase a vacation club membership last year, of which certain guarantees that was made to me by the sales agent turned out to be false. First came the pitch of turning the purchase into an investment through the help of a broker. Then, the broker we were put on the telephone with to convert our weeks for 2010 & 2011 was different from the one within the contract.our experiences are very similiar Communicating with the resort (NH KRYSTAL) is also a nightmare. Unfortunately it took this long for me to be able address the issues and I really would like to try and get my money back. I am an American Soldier stationed in Germany. Just completed 15months in support of Iraq and now am able to give this issue my full attention. How can you help me, with out spending an other monies in legal aid but will if thats what it takes. Thank you in advance for your help
Vr Mason Have a Wonderful Day
victoria_ochs@hotmail.com.de .


~ On April 19, 2008, I and my friend met with a salesperson Hans Snyman after receiving a tour of the hotel to discuss the nature of Krystal's products. From the very beginning the presentation, the Mr. Snyman presented the timeshare products as an investment product. This is attested by both me and by my friend. I retained Hans' handwritten notes which were used in order to explain the product as an investment product and how I could resell this product for my person gain.
Mr. Snyman explicitly set forth the amounts I would earn with the sale of their product. He wrote that should I purchase their two 13 week programs (the first titled Krystal Power and the second title Krystal Plus), each of these weeks would sell at a price of $700 thus earning $9,100. False: Once these timeshares were turned over to a third party broker in order to sell the timeshares, Krystal set a selling price of $2,100. This is well above the price set forth by the salesperson.
Mr. Snyman explicitly set forth again the amounts I would earn with the sale of their product. He demonstrated on his handwritten notes that I have the choice of either using the timeshares for my personal use over the course of 25 years or I could sell them for $9,100 (a total of $18,200). Mr. Snyman wrote that the total amount I would have to pay including fees would be $13,900. Taking into consideration the total amount the shares would sell at $18,200, it would result in a net profit of $5,100. Please note that his math was wrong and the amount I would earn is inaccurate. False: The price of these timeshares was set by Krystal at $2,100, not $700. Furthermore, this equation does not take into consideration the maintenance fees. Maintenance fees were never discussed by Mr. Snyman during the selling process.
Mr. Snyman set forth in writing that I could finance the entire purchase through a Bank of America credit card program. He stated that this would provide me the opportunity to finance the entire purchase and within a 6 month period I would make $5,100 net profit. False: The amount I would earn as a net profit does not take into consideration maintenance fees and the amount of profit is inaccurate. Mr. Snyman set forth both verbally and in writing that once I purchased the timeshares, the timeshares would easily sell. This is attested by both me and my friend. Mr. Snyman attested to this numerous times during the course of our conversation. Furthermore, you can see evidence of his assertions on his handwritten notes. False: As of the date of this report 10 months after the purchase, not one timeshare has sold. The sales team at Krystal is making these same assertions to all its customers.
Scammed by Hans Synman
J.Bagley


~ Steve Levy, a timeshare salesman from KIVC, sold us the idea of buying the timeshare only for the purpose of immediately turning around and renting out all 25 of our weeks and what they call bonus weeks from Krystal Cancun Hotel to convention attendees for a profit. He set us up with a brokerage firm that he said said could easily re-sell/rent out the timeshare weeks. All these statements turned out to be false. Specificially, Steve Levy promised during the presentation we could get over $40,000 back during the next year. Since we told Mr. Levy that we did not have money to pay, they pressured us into applying for and getting a Bank of America Credit Card for each of us, which the resort opened at 0% APR for 6 months. We were promised that we would easily get back our $27,000 investment in rentals over the first 6 months in which to pay off the credit cards. Steve Levy and another associate Ray Rubio assured us that because of the high demand of the nearby convention center and the new expansion on the hotel, there would be high demand to cover the first payments due on our credit cards and to ensure a high profit over the next year and beyond.
We were told because the hotel consists mostly of timeshare holders, it was difficult to capitalize on the major annual conventions that took place across the street and that this type of lodging is really how they make their money. Mr. Levy said that if we buy a unit and then rent out all 25 weeks, we would help them by allowing for more convention visitors' business. This, we were told, would be a win/win for everybody. There was supposed to be a high rate of return with this type of property investment...
To this day, none of our weeks have sold even though we were required to pay a brokerage fee to the company that Mr. Levy recommended (Regal Resales and Rentals). We've been researching this and found that many people have been told and sold this same story and NOBODY is getting any rentals or money back. SCAMMED too!


~ May 17 2010
Thank you for your websites. They were forwarded to me by a friend who knew that we were planning a trip to Mexico. We are now much better informed and we will also stay away from NH Krystal Resorts. I am passing this on to everyone I know. Good Luck and Thanks again! Mimi


sanchez.mimi6@gmail.com


~ September 20,2010
Hi and thank you for your assistance,




On October 30, 2009, upon arriving at the Cancun airport, I stopped by the Tourist information counter to get directions to a bus to Playa del Carmen. Upon giving me directions, the agent invited me to a presentation the next day. What I thought were tourist officials, evidently work for NH Krystal Hotel. They are a part of the NH Krystal Scam! They act as if they are giving free transportation information to your destination, but their main goal is to get innocent tourists to their timeshare presentations where these professional scam artists offer broken promises and lies to get you to sign up!
The next morning (October 31, 2009), I was picked up at my hotel in Playa del Carmen and driven to the NH Krystal Hotel in Cancun. After being given breakfast, an hour and a half presentation and lunch, salesman Cesar Alvarez and Sales Manager, Ray Peace sat down with me to explain that if I purchased a timeshare on a single unit that it would be a wonderful investment. It was clearly explained and drawn out on a paper that I would receive $ 7,000 within 6 months by renting out my unit for 10 weeks at $700 a week. This would be more than half the $12,800 they charged me for a studio unit. I asked if there was any possibility that the unit would not be rented and they both assured me that since the hotel is across the street from the convention center, it is always being rented out and that I would surely receive $7,000 back within 6 months. They then proceeded to check my credit and got me a $20,000 credit line from the Bank of America. Bank of America is obviously part of this scam. They have received many disputes from others who have also been scammed by NH Krystal and yet the Bank of America still approved a $20,000 credit card requested by the manager, Mr. Ray Rubio.


After 7 months and not receiving any money I contacted Mr. Ray Rubio of the NH Krystal Hotel and he told me that I needed to contact Regal Resale and Rentals, who I paid $661.25 as a broker fee. Each time I called Claire Banks of Regal Resale and Rentals who was so friendly initially, she was never available. I was told that they were unable to rent it out and that I could not get out of the contract for a year. If I wanted to give them more money they would sell it.


I then researched NH Krystal Hotel to find that I am not alone in this scam due to the evidence provided on the internet of people in the same predicaments as myself. I have sent Ray Rubio e-mails as well as a register letter that I want to cancel my contract and get my money back. He refuses to do so. I have also filed a dispute with the Bank of America as well as filed complaints with PROFECO and the Federal Trade Commission (FTC).


I have been lied to by NH Krystal Hotel with false promises that were totally fraudulent.
Since this is a scam, I think that Mr. Ray Rubio should pay Bank of America the loan he obtained for me.
Sincerely, SuZen
suzennyc@gmail.com


~ October 4, 2010
Hi there,


Read about your experience online. Unfortunately we went through the same experience. The resort has been unresponsive and bank of america has closed our dispute. Looking into legal counsel...


Looking forward to hearing from you,
Daryl and Mealea Clark
mealeaclark@msn.com


~October 9,2010


We were in cancun in May 2010 and got sucked into this mess also. I recently sent them an email stating the misrepresentation and wanting to cancel this membership. Of course you can imagine the response. I need all the help I can get. Whats my next step in getting this mess resolved.


Lucy
antunalu@hotmail.com

~Febuary 12,2011

Help! I'm in Cancun and just read about Krystal



Hoping you can help. I am in Cancun now and just fell victim to what I have not learned is likely a fraud. I just signed today and I'm supposed to go back tomorrow and sign some (or one?) more document(s). Now I've read the truth about all of this and want out immediately. What should I do when I go back tomorrow. Today, I signed Membership Purchase Agreement and I don't see anywhere in it that I can cancel within a certain timeframe but I've read online that you can cancel within the first 5 days. Is that true?

Any help or advice is greatly appreciated.


Jim
 ******M.@aol.com


~March 18.2011~

Hello my parents were scammed for over 3,000 dollars because of Krystal's company. I am trying to help them get their money back or file a suit against this place, however all of the information we have about them is outdated with no working connected phone number to contact them. 
 Please help,





Sierra Farinas
sierrafarinas@.com


~March 30,2011~


My wife and I were also scammed by Ray Rubio and Rafael Septian at the Krystal in Cancun.  Can you help? We are from Canada but I don’t see that it should matter.



Marc Roberts
marc@eskimoab.

Things you should know

Unfortunately, while the timeshare industry continues to enjoy steady business, the popularity of these arrangements has also opened up the doors for scammers worldwide and Mexcio Timeshare Fraud is on the rise! timeshare scams succeed in conning potential timeshare owners into investing thousands of dollars into timeshares that often don't live up to its promise. THE KRYSTAL CANCUN RESORT is well known for this!

If you have a Mexican contract, even if it does not list this information -- you have FIVE DAYS. And that's five calendar days,  so the sooner you act, the better. If the Mexican resort had you sign a waiver to waive your right to rescission, please note that it is NOT VALID. Mexican law does not allow the rescind period to be waived.


Things You'll Need:
Internet Access
Common Sense
Lawyer
Profeco

Step 1


Timeshare presentations go all out to convince potential buyers that they will enjoy vacations in locations all over the world.
Just about all timeshare opportunities begin with an informative presentation with a hard sales push. By offering incentives for attending such as special offers, discounts and prizes, timeshare companies can guarantee a large crowd to sell their pitch to. This is a typical part of the process.

Step 2
The easiest way to avoid timeshare scams is to use common sense. If the prize or incentive seems too good to be true, it probably is so read the fine print and make sure you aren't required to pay anything upfront. .

Step 3


You never want to be pressured to sign a contract the day of the sales pitch.
Avoid making a decision about buying a timeshare or signing any contracts the same day as the presentation. Just as with buying a car, house or other large investment, you'll want to take a day or so to think about it and then come back to the matter with a clear mind.

Step 4


Timeshare salespeople shouldn't be overly aggressive or pushy.
Never allow the salesperson to pressure you into signing anything. If he/she is overly aggressive and pushy, leave immediately. The same goes for the presentation overall. You are not obligated in any way to the company during the presentation so if you don't feel comfortable or change your mind, feel free to leave.

Step 5
(Do your research on the company) and talk to references. Talk to timeshare owners who have had good and bad experiences with the company in question. Mexico Consumer Affairs office and the The Better Business Bureau are great places to start.


Step 6
Take any contracts you receive to a lawyer and have him/her review it to make sure that everything promised to you verbally is included in the contract itself. If any false promises are made or something is missing from the contract

Were you Scammed Too?

GREED AND LYING SHALL NOT PREVAIL!

http://www.krystalinternational.net/

Rights of the Consumer in Mexico


1. Right to receive sufficient and truthful information about the products acquired (Articles 32, 33 & 34 of the Federal Consumer Protection Law).